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The Commission disagrees. Neither NAA nor its membership will be burdened by the abandoned call rule adopted in document FCC 12-21 because these entities are already subject to the FTC's abandoned call provision in the TSR. The abandoned call provision adopted in this Order is identical to the FTC's TSR abandoned call provision. Following telemarketing regulations made easier with Voiptime Cloud. All those legal issues can be tiresome.

Telemarketing abandoned calls

If a single calling campaign exceeds a 30-day period, the abandonment rate shall be Abandoned calls are not allowed to exceed three percent of calls placed by a telemarketer. Under longstanding FCC rules, the abandoned call rate (to be compared to the three percent standard) has been measured using all of a telemarketer’s calls over a 30 day period. Telemarketers are not allowed to abandon more than 3% of live answered calls per campaign per 30-day period. A call is considered abandoned if a live agent does is not connected within 2 seconds of the person completing their greeting. If a call is abandoned, it is required that a recorded message play promptly. If you are receiving many abandoned calls a day, you can call the annoyance department of your local phone company and ask that a Trap be placed on your line.

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A quick search of the web brings up various pages stating that telemarketers should keep their abandoned call rates (from "predictive" telemarketing systems) to Telemarketing Practices to Avoid Your Getting Numbers Flagged. January 22nd, 2020.

The first call you receive from a telemarketer is essentially a freebie for the caller. They can call you during regular business hours and try to make a sale without fear of legal consequences. It is when those calls come outside of business hours, incessantly, or after you tell them not to call you anymore that they become abusive. Respect the Do Not Call Registry. Like most other Western nations, Australia maintains a national ‘Do Not Call’ list.
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Defining the Abandoned Call An abandoned call can be tricky to define. Most recently, in 2012, the FCC revised its TCPA rules to require telemarketers (1) to obtain prior express written consent from consumers before robocalling them, (2) to no longer allow telemarketers to use an "established business relationship" to avoid getting consent from consumers when their home phones, and (3) to require telemarketers to provide an automated, interactive "opt-out" mechanism during each robocall so consumers can immediately tell the telemarketer to stop calling. When using an outbound telemarketing call to make a sale, be clear about what you’re offering, the price, and the company you’re representing. If you can’t do that, maybe you need a better product or service to sell. Last, be sure you are honoring company specific Do Not Call requests, and the applicable Federal and State Do Not Call lists. Abandoned calls—the calls that were dropped by customers while waiting for an agent—are bad for business.Whatever the reason for a dropped call, every abandoned call can be reduced to this: the customer who needed to contact your business left unsatisfied.